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AI, incentives and power in 2026
The AI hype is over, and the industrial reality has begun. Here are some predictions for 2026, from the rise of disposable software to potential clashes over worker rights.
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Strategy is still a human activity
A week of deep strategy work with clients highlights the uniquely human capabilities that we need to keep as businesses transition to using more AI within the enterprise and across their workforces.
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The Qantas breach proves personal data is toxic waste
Another data breach, this time from Qantas, shows again that the capture and proliferation of personal data across businesses needs a rethink. We need to assume data breaches will happen, let go of the illusion of perfect security, and design accordingly.
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When does travel planning get seriously upended by AI?
AI is everywhere in the travel industry - just not where most travellers see it. Chatbots can churn out a basic itinerary, but true AI-native trip planning has a much higher bar to clear. Personalised recommendations and seamless bookings may still feel out of reach, but we might be closer to change than it seems.
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After the drought: first shoots emerge for Australian retail
After a tough few years, Australian retail is showing the first signs of stability. Challenges remain, but recent data suggests consumers are more confident, spending is increasing, and the drought may finally be coming to an end.
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Follow me. I know what I'm doing... (I think)
Stepping suddenly from practice to enterprise leader can be daunting. This talk, given at WDC Leaders 24 explores how to navigate one of the most significant career transitions you'll ever make.
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Now or never: harnessing growth opportunities in retail
Amidst a wave of layoffs in the tech sector, retail and consumer businesses have a unique chance to leverage cutting-edge technology and talent, creating an opportunity for growth and innovation.
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ChatGPT and Generative AI in the enterprise
There is a lot of opportunity for Generative AI from a business technology perspective. Talking with other technology leaders, we discuss what risks and rewards may exist.
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On a post-flash world and Adobe's place within it
Sacred cows in the Adobe world finally appear to be on the BBQ. Recent signals from the tooling company suggest Flash may finally be about to die - and not too soon.
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Microsoft “buys” Nokia for $0B - what this means for mobile.
Nokia's partnership with Microsoft is a bid to re-enter the smartphone race, but timing and developer mindshare are critical. Assessing the risks involved and some pragmatic guidance for mobile strategy.
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If software is a race to $Zero, how do you create revenue?
Commodity values always drop towards their cost of production. Software eventually drops to $0 in value so how do you create revenue?
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A telling quarter for Android
App counts reveal platform health, and Android crossing 75k marks a key maturity point. Comparing Android and iPhone growth, exploring fragmentation and store policies, and predictions about the next curve.
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Why Google is a more "typical" business than you think
Google's move away from Windows is less unusual when you map roles to browser-based work. Most staff are information or service workers, so web apps reduce OS dependency and reshape desktop strategy.
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2010 will be the year Apple and Google have a cage fight
2010 is going to be a cage match between Apple and Google for mobile dominance. With Android's rapid growth and iPhone's ecosystem pressures, the battle lines are clearly being drawn.
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AdMob purchase opens door to new funding models
The AdMob purchase by Google paves the way for some interesting developer funding opportunities
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Web Directions South 2009 - Cloud Sourcing the Business
Notes from a Web Directions South talk on cloud computing that outlines public, private and hybrid models. It walks through infrastructure, platform and software services with business examples.
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Why industries can still be revolutionised on the web
Too many industries still ship broken, confusing websites, which means basic design and information architecture can still be disruptive. The web still has plenty of room to be rebuilt.
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PCI DSS will wreak havoc on SMEs
PCI DSS compliance makes sense in theory, but for small merchants it becomes an expensive, confusing audit industry. In its current form, it fails to address real-world fraud while pushing SMEs toward costly consultants.
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Please nokia slap me again - no really
Years of loyalty to Nokia is being tested by a string of buggy phones and poor support, culminating in an N73 that crashes during calls. Despite these frustrations, new hardware makes it hard to walk away.